Designer Cake Company FAQ Page...
Below are our 'Frequently Asked Questions' and their answers...
Please look here to see if your query is answered, if not then contact us directly with your question and we will get back to you as soon as we can.
- About the cake itself...
- Q: What flavoured cake base can I have?
- A: Our most popular cakes are rich fruit, madeira or chocolate but we can cater to most others including lemon, carrot, coffee & walnut etc.
- Q: Do you have any further pictures of cakes?
- A: Yes, we have more pictures in our portfolio and an extensive selection of other printed ideas.
- Q: If I choose a chocolate wedding cake will it melt in the summer?
- A: No, as long as the cake is protected from direct sunlight there should not be a problem.
- About the ingredients...
- Q: Are your cakes nut free?
- A: Due to the wide variety of specialist ingredients used in our cakes we cannot absolutely guarantee that any of our cakes are nut-free.
- About your order...
- Q: Do you deliver?
- A: Yes, local delivery is free although for delivery further afield a small charge will be made. This will be confirmed with your order.
- Q: Do you give consultations or estimates?
- A: We offer a no obligation and free consultation which can be in the comfort of your own home.
- Q: Do you provide cake stands and knives?
- A: Both cake stands and knives can be hired from a supplier on your behalf at a small additional cost.
- About payment...
- Q: Do I need to pay a deposit?
- A: Birthday cakes do not require a deposit but wedding cakes require a £50 deposit upon booking.
- Q: How far in advance do I need to book my cake?
- A: Sponge birthday cakes can be booked up to 2 weeks before the day, wedding cakes need to be booked as soon as possible especially if required during the busy summer months.
- Q: I have to arrange something at very short notice...
- A: It is always worth asking as we can sometimes accomodate ad hoc requests at short notice.